AT&T vs. Optimum has been in the debate for a long time. People often confuse these two for their home or business. Knowing their differences and similarities will definitely help one to pick the right one.
The main differences between AT&T and Optimum lie in their offerings and pricing structures. AT&T boasts a wide range of plans that cover high-speed fiber options. But, this ISP comes at a slightly higher price point. On the other hand, Optimum simplifies things with competitive pricing and straightforward high-speed plans.
They also have some similarities like offering contract-free services with no equipment fees, ensuring flexibility and transparency for customers in selecting the right telecom solution for their needs, and so on.
AT&T vs. Optimum - Comparison chart
Aspect | AT&T | Optimum |
Service Area | 40% of homes in 21 states across the US | Primarily New York tri-state area, 21 states, 6% across the nation |
Services Offered | Internet, TV, Phone | Internet, TV, Phone |
Internet Speeds | 300 - 5,000Mbps | 300 - 940Mbps |
TV Options | AT&T TV, DIRECTV | Optimum TV |
Bundle Options | Available | Available (Limited) |
Fiber Availability | Yes, in select areas | Limited fiber availability |
Contract Options | Contract and no-contract plans available | Typically requires contracts |
Customer Satisfaction | American Customer Satisfaction Index: 69 out of 100 (survey of 2022) | American Customer Satisfaction Index: 59 out of 100 (survey of 2022) |
Pricing | $55 - $180 per month (Source: AT&T Fiber) | $40 - $80 per month (Source: Optimum) |
Equipment | Modem/router rental or purchase options | Equipment included in some packages |
AT&T Overview
AT&T is a renowned telecom giant in over 21 states across the USA. It offers a broad spectrum of services that cover internet, TV, and phone. With blazing-fast internet speeds reaching up to 5 Gbps, it’s promised to ensure quality customer care. AT&T’s exceptional fiber optic service offerings and wide range of entertainment choices make it a vital player in the ISP industry.
Pros
● High-speed fiber internet options for zero buffering.
● Diverse TV packages ensure entertainment.
● Freedom of contract and no-contract choices.
● Bundle options save consumers’ overall cost
Cons
● Pricing can be higher in some regions.
Optimum overview
Optimum is another quality ISP, primarily serving the New York tri-state areas. It’s determined to provide a comprehensive lineup of services, including high-speed internet, TV, and phone. Despite their internet speed low peak (approximately 1 Gbps), they’re a big player in the industry with their competitive pricing and bundled options. Customer reaction about this ISP is mixed, but they’re highly satisfied with the low-budget pricing.
Pros
● Bundle options for cost savings.
● Robust channel options in TV packages accelerate entertainment.
● Consistent service in the New York tri-state area.
● Super-fast local customer support.
Cons
● The top internet speed could be more than 1 Gbps.
Head-to-head comparison- AT&T vs. Optimum
Let’s check out the comparison in detail.
Coverage Map
AT&T’s expansive network blankets over 40% of the United States, while Optimum has a 6% national footprint. Moreover, AT&T is committed to further expansion, with plans to connect at least 30 million customers through fiber by the end of 2025. For your kind information, AT&T currently serves more than 18 million households.
Optimum strategically secures exclusive rights in specific regions, notably the northeastern tri-state area and pockets of the southwest. Their coverage area includes New York City and Arizona. In contrast, AT&T boasts an impressive stronghold in states such as Alabama, Florida, and Georgia, where Optimum does not compete.
Plans and price
AT&T Internet
From DSL to Fiber, AT&T provides a diverse array of plans. The starter pack costs $55 per month for basic DSL services with speeds of 10Mbps. What makes AT&T exclusively demandable is the availability of both contract and no-contract options, that offer freedom of choice to customers.
Plan | Speed | Price | Data Cap |
AT&T Fixed Wireless | 10Mbps download, 1Mbps upload | $70 | 350GB |
AT&T Internet 10 (DSL) | 10Mbps download, 1Mbps upload | $55 | 1TB |
AT&T Internet 18 (DSL) | 18Mbps download, 1Mbps upload | $55 | 1TB |
AT&T Internet 25 (DSL) | 25Mbps download, 2Mbps upload | $55 | 1TB |
AT&T Internet 50 (DSL) | 50Mbps download, 10Mbps upload | $55 | 1TB |
AT&T Internet 100 (DSL) | 100Mbps download, 20Mbps upload | $55 | None |
AT&T Fiber - Internet 300 | 300Mbps download, 300Mbps upload | $55 | None |
AT&T Fiber - Internet 500 | 500Mbps download, 500Mbps upload | $65 | None |
AT&T Fiber - Internet 1000 | 940Mbps download, 880Mbps upload | $80 | None |
AT&T Fiber - Internet 2000 | 2Gbps download, 2Gbps upload | $110 | None |
AT&T Fiber - Internet 5000 | 5Gbps download, 5Gbps upload | $180 | None |
Optimum Internet
Optimum takes a streamlined approach, with plans like Optimum 300, Fiber Optimum 300, Optimum 500, Fiber Optimum 500, and Optimum 1 Gig. Prices start at $40 per month and increase to $70 after two years.
Plan | Speed | Price | Data Cap |
Optimum 300 | 300Mbps download, 20Mbps upload | $40 | None |
Fiber Optimum 300 | 300Mbps download, 300Mbps upload | $40 | None |
Optimum 500 | 500Mbps download, 20Mbps upload | $60 | None |
Fiber Optimum 500 | 500Mbps download, 500Mbps upload | $60 | None |
Fiber Optimum 1 Gig | 940Mbps download, 35Mbps upload | $80 | None |
Fiber Optimum 1 Gig | 940Mbps download, 940Mbps upload | $80 | None |
AT&T’s extensive plan range caters to a wide spectrum of preferences and speed requirements which makes it a versatile choice. Optimum, on the other hand, offers simplicity with its focus on high-speed plans in the 300Mbps to 1 Gig range. Both providers refrain from equipment fees, data caps, and contracts.
Which one offers a better package & services
Speed
AT&T offers speeds ranging from 10Mbps to a blazing 5Gbps, while Optimum provides high-speed plans starting at 300Mbps and going up to 1 Gig.
Reliability
Both AT&T and Optimum prioritize reliability. But, AT&T’s extensive fiber network may provide an edge with inconsistent performance.
Downtime
AT&T aims for minimal downtime with its robust fiber network expansion plans, while Optimum strives to maintain uninterrupted service.
Buffering
AT&T Fiber’s symmetrical speeds minimize buffering during streaming, while Optimum’s high-speed plans also provide smooth streaming experiences.
Cloud Storage for Recorded Shows
AT&T offers cloud DVR storage for recorded shows, which is convenient for customers to access their content from anywhere. Optimum may offer similar cloud storage solutions, but specifics may vary by plan.
Bundle and packages between AT&T and Optimum
Both AT&T and Optimum offer bundled packages encompassing internet, TV, and phone services. AT&T’s bundles range from $89.99 to $149.99 per month, while Optimum’s packages start at approximately $79.99 monthly. These bundles often include extras like free installation or premium channel subscriptions.
Which one offers better technology
AT&T predominantly utilizes fiber-optic technology to provide impressive symmetrical download and upload speeds. This technology ensures that customers experience reliable and high-performance connectivity 24/7.
On the flip side, Optimum employs a combination of fiber and cable technology. While they offer fiber plans with impressive speeds, some plans utilize cable technology to deliver reliable high-speed internet.
Cable type
Optimum leverages typical coaxial cables for certain internet services. But, providing the best service to customers with this option isn’t preferred except for some specific locations.
Terms and Fee for both providers
- Hidden Fees
Both AT&T and Optimum aim to minimize hidden fees since they’re eliminating monthly modem fees, and providing transparency to customers. - Data Caps
AT&T imposes data caps on their DSL and fixed wireless plans and asks for additional charges for exceeding the limits. In contrast, Optimum offers unlimited data with all its plans with zero surprise fees. - Contract Terms
Both AT&T and Optimum offer flexible contract options. It enables customers to choose between contract and no-contract plans based on their preferences and needs. - Monthly Fees
AT&T’s monthly fees vary depending on the selected plan, usually ranging from $55 to $180 per month. Optimum’s plans start at $40 and go up to $80 per month. - Installation Fees
Optimum provides a more cost-effective installation fee of $59. The fun fact is it’s waived when customers order online. Unfortunately, AT&T’s installation fee is higher at $99, but can also be waived when ordering online. - Equipment Fees
Both AT&T and Optimum no longer charge monthly equipment fees. This is a positive change for subscribers of both providers.
Which one offers better promotion?
When it comes to promotions, both AT&T and Optimum have enticing offers to attract customers. AT&T offers a $200 AT&T Visa Reward Card for online sign-ups and free access to its nationwide network of 30,000 hotspots for new fiber customers.
On the other hand, Optimum provides Visa Prepaid Cards ranging from $100 to $200 for new customers, depending on the chosen tier. Additionally, new Optimum customers can take advantage of a special offer to add two or more lines of Optimum Mobile for just $30 per month.
What about customer satisfaction?
According to the American Customer Satisfaction Index (ACSI) survey of 2022, AT&T scored 69 out of 100, indicating a moderate level of customer satisfaction. In contrast, Optimum received a score of 59 out of 100, reflecting slightly lower customer satisfaction levels. After a year, AT&T has improved its score to 80, which was an incredible comeback.
So which one is best for you?
Selecting the best ISP between AT&T and Optimum depends on your specific needs. If you prioritize a wider range of plans that include fiber options with impressive speeds, consistency, good service, and premium features, AT&T could be the choice for you.
On the other hand, if you seek budget-friendly plans with competitive speeds, Optimum offers simplicity and value. It’s important to note that both ISPs provide reliable service without equipment fees or contracts, which could be a deal breaker for customers.
FAQ
Final Thoughts
- Both AT&T and Optimum offer reliable service with decent pricing.
- AT&T has more positive customer ratings
- Optimum promises to provide more cost-effective installation fees
