CenturyLink vs. Optimum: Which ISP is best for you?

CenturyLink and Optimum are two popular names in the American ISP sector. They have similarities to provide no data caps for a seamless online experience to their users. Additionally, they offer dependable customer service to address any concerns or queries promptly.

But CenturyLink vs. Optimum differs in their competitive pricing, availability across the USA, and service type. They have dissimilarities in additional services, including TV, phone services, bundle packs, etc.

CenturyLink focuses on affordability, flexibility with optional contracts, and transparent pricing. Conversely, Optimum is known for its blazing-fast download speeds, exceptional TV features, and straightforward pricing with no equipment fees.

ISP comparison – A quick review chart

Which one offers faster internet speed?

Optimum offers the fastest internet speeds in the race, with 300 to 5,000 Mbps for downloads and 20 to 5,000 Mbps for uploads. This ISP will give you a feel of having a high-speed sports car on the digital highway since this diverse speed range is suitable for seamless 4K streaming, intense online gaming, and heavy multitasking.

On the other hand, CenturyLink provides speeds ranging from 20 to 940 Mbps for downloads. Though this speed range isn’t insane, it’s still suitable for most online activities. Optimum’s lightning-fast performance with a consistent internet connection is the key to success.

So, Optimum is the clear winner in this high-speed showdown.

CenturyLink vs. Optimum: Pricing comparison

CenturyLink

CenturyLink has several packages ranging from $50 to $70. Check the table given below for details of packages along with prices:

Source: CenturyLink

Optimum

Optimum has several packages ranging from $40 to $180. Check the table given below for details of packages along with prices:

Which one is available in your area?

CenturyLink offers its services in 16 states of the USA, including massive areas such as Washington, Colorado, and Florida. Their Quantum Fiber shines in select locations with potential customers, while their DSL is the primary choice in other regions. Check CenturyLink availability easily by entering the ZIP code.

Optimum covers 754 cities in 21 states, including New York, New Jersey, and Connecticut. Its diverse speed offerings and multi-gig options ensure a broader reach and accessibility in your area. Optimum’s cable connection covers 39.86% of their service area and speeds up to 79% of the gig. You can Check Optimum availability in your area by entering the ZIP code.

How about their technology

CenturyLink employs both DSL and fiber-optic technologies. Their DSL speeds range from 20 to 940 Mbps. If you’re a fortunate customer of the selected 3 million locations, you can use their internet Quantum Fiber technology. It’ll offer symmetric speeds at an affordable rate, with consistent browsing and gaming.

Optimum relies on cable and fiber to ensure impressive download speeds from 300 to 5,000 Mbps. It leads with pioneering multi-gig options, excelling in upload speeds. Its active fiber network expansion solidifies Optimum’s position at the frontline of high-speed internet accessibility.

Contracts they offer

CenturyLink offers optional contracts that grant flexibility to choose between commitment and freedom. However, a new telecommunications company named Brightspeed has taken over or acquired CenturyLink’s internet services in 20 states. This change in Brightspeed internet ownership or management might have implications for CenturyLink’s services and contracts in those areas.

Optimum takes a different approach by standing out with a no-contract policy. You enjoy their services without long-term commitments. Since they believe in freedom of choice, they’ve eliminated the contract option from their vocabulary.

Performance – The most important thing

Let’s talk about their performance.

Speed

Optimum takes the lead with download speed in the race for speed supremacy. Its speed ranges from 300 Mbps to a blazing 5,000 Mbps.

This high-speed offering caters to entertainment enthusiasts and professionals seeking seamless video conferences, large file transfers, and uninterrupted productivity. Optimum’s superior speed makes it an inevitable choice for those who demand the fastest internet.

Optimum not only excels in internet speed but also in its premium TV features. With a great channel lineup, advanced DVR capabilities, and a user-friendly interface, Optimum provides a comprehensive TV experience.

Professionals benefit from Optimum’s high-speed internet for video conferencing while enjoying seamless access to their favorite shows and recorded content.

Conversely, CenturyLink offers respectable speeds ranging from 20 to 940 Mbps. Its Quantum Fiber technology is available in select areas with symmetrical speeds and affordability.

Optimum’s higher speeds give professionals and streamers a competitive edge that CenturyLink struggles to match. CenturyLink’s TV service is also decent but may not match the comprehensive features of Optimum.

Reliability

Optimum’s cable and fiber infrastructure and extensive coverage ensure a dependable connection. Their multi-gig options enhance reliability and make it a solid choice for users who can’t afford downtime.

CenturyLink is also determined to provide reliable service. But, they might face challenges in DSL-dominated regions. DSL connections can be more susceptible to interruptions due to their infrastructure. However, in areas with Quantum Fiber, CenturyLink’s reliability matches with Optimum.

Downtime

Downtime is a frustrating disruption. Optimum’s robust fiber and cable network minimizes downtime effectively. Multi-gig plans are designed for professionals who can’t tolerate interruptions during emergency tasks.

The consistency and reliability Optimum offers are especially appealing to professionals.

Conversely, CenturyLink is a flopper in the DSL-heavy areas. Users may experience occasional downtime. Quantum Fiber availability reduces this issue significantly.

Professionals seeking uninterrupted connectivity should check CenturyLink’s Quantum Fiber’s availability.

Buffering

Buffering can ruin the streaming experience, gaming experience, and so on. Optimum’s high-speed plans virtually eliminate this buffering issue. With the capacity to handle multiple devices and high-definition streaming, Optimum ensures a consistent, buffer-free experience.

CenturyLink also offers a decent speed but might need help with buffering in DSL-centric regions. Quantum Fiber users will receive a smoother streaming experience.

Cloud storage for recorded shows

Optimum offers cloud-based DVR solutions so that you never miss your favorite shows. This feature enhances user convenience by allowing access to recordings anywhere, anytime. CenturyLink also provides cloud storage for recorded shows via its Prism TV service. However, its availability may vary by location.

In the performance arena, Optimum’s high-speed options and reliability excel. So, undoubtedly it’s a top choice for entertainment and professional use. While CenturyLink faces challenges in DSL areas but shines where Quantum Fiber is accessible.

Let’s talk about their Terms and fee

Hidden Fees

CenturyLink sets a transparent example by offering straightforward pricing with zero hidden fees. However, Optimum may introduce hidden charges in specific sectors. So, it’s essential to scrutinize the billing details.

Data Cap

Both CenturyLink and Optimum pleasantly share a no-data cap policy. It means you won’t encounter surprise overage charges for data usage.

Contract

CenturyLink offers optional contracts as users might get flexibility in choosing commitment. In contrast, Optimum stands out for its no-contract requirement so that customers can adapt or switch plans as needed.

Monthly Fee

Monthly costs depend on your selected plan and region. Both providers offer competitive pricing to cater to diverse budgets and needs.

Installation Fee

CenturyLink charges between $99 and $149 for professional installation. On the flip side, Optimum offers a $59 professional installation option.

Equipment Fee

CenturyLink charges $15 per month for optional modem/router rental. The good news is Optimum eliminates equipment fees for greater cost savings. Regarding terms and fees, your choice hinges on contract preferences, potential hidden charges, and budget considerations.

Customer service and customer satisfaction

According to the 2022 American Customer Satisfaction Index (ACSI) survey, Optimum is the frontrunner in customer satisfaction. Optimum scored 59 out of 100, whereas CenturyLink got 60 out of 100. But, in the next year, Optimum’s customer satisfaction report was more positive than CenturyLink’s, and this solidified Optimum’s position as a preferred choice among customers.

J.D. Power’s 2022 US Residential Internet Service Provider Satisfaction Study further supports Optimum’s lead in customer satisfaction. With an incredible score of 642 out of 1,000, Optimum outperforms CenturyLink and secures a stronger position in the industry. Therefore, in terms of customer service and satisfaction, Optimum is the clear winner based on these surveys and statistics.

Additional services

Both CenturyLink and Optimum offer various additional services to enhance your internet experience. CenturyLink allows you to use your equipment, saving you the $15 monthly fee. Additionally, they offer a solid value of free installation and no charge for the CenturyLink modem for new gigabit customers.

Similarly, Optimum eliminates equipment fees and a standard install at no extra cost when you order online. For those who prefer professional installation, Optimum offers this service for a modest $59 fee. Both providers offer additional services to make your internet experience enchanting and cost-effective.

So, which one should you pick?

For home use, Optimum stands out as the preferred choice. Its super-fast download speeds of 300 Mbps to 5,000 Mbps ensure seamless streaming, online gaming, and family entertainment.

The absence of data caps and hidden fees adds to its appeal. Besides, Optimum’s exceptional TV features and user-friendly interface enhance its suitability for home use.

Optimum and CenturyLink are preferable for office or professional purposes, depending on the criteria. CenturyLink’s speeds might not be satisfactory, but it offers dependable performance and flexibility with optional contracts, which could be a dealbreaker for professionals.

Moreover, the absence of hidden fees and straightforward pricing provides transparency for businesses. But, if your office requires performing a lot of quick online tasks, Optimum is mandatory.

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